IT Support & Systems Setup
User support, Microsoft 365, Active Directory, networking and system administration in hospital and municipal environments.
1. Project Overview
User support, Microsoft 365, Active Directory, networking and system administration in hospital and municipal environments.
2. Problem / Challenge
Managing IT infrastructure, user onboarding, permissions, and network reliability across busy operational environments.
3. Approach / Methodology
Configured Microsoft 365 services, managed user identities via Active Directory, maintained network routing, and resolved hardware/software support tickets.
4. My Contribution
Administered user accounts, deployed software, provided desk-side and remote support, and maintained operational documentation.
5. Results / Outcome
Hands-on work across user support, Microsoft 365 administration, Active Directory account management, networking and general system administration, supporting day-to-day operations and resolving issues as they arose.
6. What I Learned
This work developed a structured approach to troubleshooting — establishing scope before changing settings, and isolating faults layer by layer rather than by trial and error. It also built familiarity with Active Directory account and group management, and with the value of documenting recurring issues so they resolve faster the second time.